Our Mission: Coastal Audiology is dedicated to offering families improved quality of life through comprehensive and individualized hearing healthcare

 

Insurance & Financing

Unbundled/Itemized Plans of Care

We are so fortunate to live in an age with such amazing technology. Hearing aids today can do things that 10 years ago, we only dreamed of. They have truly changed lives for the better.

Unfortunately, many insurance companies do not recognize this. As a result,  hearing aids are typically not covered by most insurance companies, including Medicare.  Some insurance companies may have a discount plan and/or small benefit, but rarely are hearing aids covered in full by an insurance company. This leaves the financial burden on the patient. We at Coastal Audiology feel like it is worth it, as we have seen the amazing ways hearing aids have improved people's lives, so we try to make it a little easier.

Insurance Plans Currently Accepted:
-Blue Cross/Blue Shield of Georgia
-Aetna
-United Healthcare (UHC)
-Tricare
-CoreSource Gulfstream)
-Medicare
-Medicaid
-PHCS
-St. Joseph's Candler/The Care Network




In addition to our full-service purchase plans, Coastal Audiology is pleased to offer an unbundled/itemized option when purchasing hearing aids. While a bundled/all-inclusive option has been an industry norm, it isn't always the best option for those making an investment in hearing aids.


With our unbundled/itemized option, patients will pay for

  • their hearing aid(s),
  • shipping & handling,
  • earmolds (when applicable),
  • our normal fitting fee for the professional time component of setting up the hearing devices for use. (This fitting fee will also include two 30-minute hearing aid checks within 45-days of the initial fitting.)
  • All supplies, visits, and services will be billed at usual and customary charges.


 Our unbundled/itemized option may be best for the following individuals:

  • Those who spend part of the year locally and part of the year elsewhere,
  • Those who are previous hearing-aid wearers who need minimal follow-up care, and
  • Those who are price-sensitive and prefer to pay for services and supplies as they need them.


All fees for diagnostic testing are separate from the  hearing aid purchase.  For complete details, please contact us.



Ask your physician for a referral to our office!


Helpful Information About Making an Appointment at Coastal Audiology and Hearing Aid Center:

If we will be billing your insurance for your diagnostic testing, we will need an order/referral from your primary care, internal medicine, or ENT physician. This is for all patients, even those with PPO insurance plans. Although your individual insurance plan may not require an actual referral, for Audiology services to be covered by your insurance, your physician must request that we perform these services. Simply put,

1. When you call our office to make an appointment, we will ask you who your physician is. We will ask you to contact their office and request they send us, via fax or mail, orders to "evaluate and treat" on their letterhead or on one of their prescription pads.  We can often call for you, as we have relationships with many local physicians. We will need to have he order/referral in our office at the time of your appointment. Unfortunately, if we do not, we are unable to bill your insurance and you will be responsible for all charges inccured that day.


2. Once the order referral is received, a copy will be maintained in your chart. At your arrival for your appointment, we will ask for your insurance card so we can make a copy, along with a picture I.D. If you do not have an insurance card at the time of your appointment and we are unable to obtain a legible copy from another physician prior to you being seen, you will be responsible for any charges incurred at the visit. At the conclusion of your visit, you will be required to pay your co-pay/cost-share, co-insurance. Please note-we cannot bill for co-pays, co-insurance, and cost-shares.They must be paid the day of the visit. We accept Visa, Mastercard, American Express, Discover, cash, check, and debit.


3. We will bill your insurance and await payment for our services from your insurance company. If payment is not received within 60 days from your insurance company, you will be responsible for the balance due.  We will send you a statement/invoice if this is necessary.

IMPORTANT NOTICE:
Fees for diagnostic testing are separate from hearing instrument purchases. We will gladly bill your insurance for diagnostic testing if we are a provider and if we have the appropriate documentation before the conclusion of your appointment.

After we have tested your hearing, regardless of your decision to pursue amplification or not, you will be responsible for your co-pay/co-insurance/cost-share. We ask that you pay this at the conclusion of your testing appointment. We are required by law to charge for all comprehensive diagnostic testing due to the fact that we are a provider for several insurance companies, including Medicare.


We are often asked why large chain retailers give "free" hearing tests and why we charge for our services. Simply put, we are Audiologists, the professional recognized by the medical community to evaluate and treat hearing loss, which includes the testing of hearing and the fitting of hearing aids. Many large chains do not employ Audiologists, therefore, they are unable to bill insurance companies for diagnostic testing.