We are so fortunate to live in an age with such amazing technology. Hearing aids today can do things that 10 years ago, we only dreamed of. They have truly changed lives for the better.

Unfortunately, many insurance companies do not recognize this. As a result,  hearing aids are typically not covered by most insurance companies, including Medicare.  Some insurance companies may have a discount plan and/or small benefit, but rarely are hearing aids covered in full by an insurance company. This leaves the financial burden on the patient. We at Coastal Audiology feel like it is worth it, as we have seen the amazing ways hearing aids have improved people's lives, so we try to make it a little easier. Please note, while we are IN network with several popular commercial insurance companies, we are not in network with third party payers many of these insurance companies bid their hearing aid benefits out to. These plans typically do not allow the provider to choose the best aids for their patients, rather picking from what the third party has chosen. This is not in line with our business model and we have decided to not accept these plans. However, we are able to offer our services to individuals who obtain their hearing aids elsewhere. These can be purchased at the time of the visit or annual plans like our HearWell plan. (see tab above under Insurance and Financing) 

Insurance Plans Currently Accepted:
-Aetna
-United Healthcare (UHC)
-Tricare
-Medicare

-Ambetter
-St. Joseph's Candler/The Care Network

​-First Health/HealthGram






In addition to our full-service purchase plans, Coastal Audiology is pleased to offer an unbundled/itemized option when purchasing hearing aids. While a bundled/all-inclusive option has been an industry norm, it isn't always the best option for those making an investment in hearing aids.


With our unbundled/itemized option, patients will pay for

  • their hearing aid(s),
  • shipping & handling,
  • earmolds (when applicable),
  • our normal fitting fee for the professional time component of setting up the hearing devices for use. (This fitting fee will also include two 30-minute hearing aid checks within 45-days of the initial fitting.)
  • All supplies, visits, and services will be billed at usual and customary charges.


 Our unbundled/itemized option may be best for the following individuals:

  • Those who spend part of the year locally and part of the year elsewhere,
  • Those who are previous hearing-aid wearers who need minimal follow-up care, and
  • Those who are price-sensitive and prefer to pay for services and supplies as they need them.


All fees for diagnostic testing are separate from the  hearing aid purchase.  For complete details, please contact us.


We are pleased to offer our HearWell Program. Please click the HearWell tab at the top of the page for more information. 


Ask your physician for a referral to our office!


Helpful Information About Making an Appointment at Coastal Audiology and Hearing Aid Center:

If we will be billing your insurance for your diagnostic testing, we will need an order/referral from your primary care, internal medicine, or ENT physician. This is for all patients, even those with PPO insurance plans. Although your individual insurance plan may not require an actual referral, for Audiology services to be covered by your insurance, your physician must request that we perform these services. Simply put,

1. When you call our office to make an appointment, we will ask you who your physician is. We will ask you to contact their office and request they send us, via fax or mail, orders to "evaluate and treat" on their letterhead or on one of their prescription pads.  We can often call for you, as we have relationships with many local physicians. We will need to have he order/referral in our office at the time of your appointment. Unfortunately, if we do not, we are unable to bill your insurance and you will be responsible for all charges incurred that day.


2. Once the order referral is received, a copy will be maintained in your chart. At your arrival for your appointment, we will ask for your insurance card so we can make a copy, along with a picture I.D. If you do not have an insurance card at the time of your appointment and we are unable to obtain a legible copy from another physician prior to you being seen, you will be responsible for any charges incurred at the visit. At the conclusion of your visit, you will be required to pay your co-pay/cost-share, co-insurance. Please note-we cannot bill for co-pays, co-insurance, and cost-shares.They must be paid the day of the visit. We accept Visa, Mastercard, American Express, Discover, cash, check, and checkcard/debit. We also offer financing through CareCredit for those that qualify.


3. We will bill your insurance and await payment for our services from your insurance company. If payment is not received within 60 days from your insurance company, you will be responsible for the balance due.  We will send you a statement/invoice if this is necessary.


Routine versus Medical Examinations 


​Most Health Insurance companies divide hearing examinations into two categories, routine or medical. What becomes problematic is the fact that the code used to bill the exam is exactly the same. Therefore, the test is often covered or not covered based off the intent of the examination.


1. ROUTINE EAR EXAMINATION


This is a complete ear examination which is typically covered once every 1, depending on the insurance. The purpose of this examination is to establish that the ears and auditory system are healthy, and a  hearing aid prescription may be determined. "Fitting Fees"  are often considered separate services and have separate charges. In "routine" examinations, there is usually no other auditory diagnosis or problem except those relating to a hearing aid prescription.  Hearing Plans and some Medical Insurance Plans offer coverage for Routine Ear Examinations. It is the patient's responsibility to know their specific benefits. Note that Medicare does not cover "routine" ear/hearing examinations, but in many cases a medical diagnosis can be used (see below).

2. MEDICAL EAR EXAMINATION

A "Medical Ear Examination" is performed when there is either a medical diagnosis of the ears or auditory system themselves (such as sensorineural hearing loss, conductive hearing loss, tinnitus, dizziness etc.), or there is an overall medical diagnosis which might affect the ears (such diabetes, hypertension, etc.). Furthermore, an ear examination can be considered "medical" if it is in follow-up of a previously diagnosed condition. Medical Ear Examinations may require a written insurance authorization from a "gate keeper" medical physician prior to the ear examination. A hearing aid prescription may be obtained during this examination as well.


Non-Covered Services

Coastal Audiology is pleased to offer Cognivue® to our patients.  Because hearing loss can impact cognition, we feel it is imperative to screen cognitive function. Unlike cognitive testing done using paper and pencil tests, Cognivue® is based on neurophysiology and psychophysical research that dynamically tests cortical function. Cognivue® is the first self-administered computerized test of cognitive function that’s FDA-cleared and completed in just 5-minutes. A large scale study conducted in 2014 compared Cognivue to standard neuropsychological tests and let to the FDA-clearance of the device.to assess cognitive function in our patients. Cognivue® evaluates three cognitive domains: memory, visuospatial, and executive function. Cognivue® also measures two speed performance parameters: reaction time and speed processing which can affect hearing aid performance when applicable. These domains and parameters are key to overall performance at any age. The slow onset of hearing loss can have a significant impact on several key brain functions, including the memory, hearing, speech and language portions of cognition.  Hearing impairment is a greater risk factor for cognitive decline and dementia than other individual mid-life risks. The proactive management of modifiable risk factors such as hearing loss may delay or slow the onset or progression of the disease.
Several recent studies have shown that the use of hearing aids or other rehabilitation services for hearing loss, may slow down the rapid progression of cognitive decline. 


Instead of covering this cognitive assessment, insurances request that the Audiologists themselves collect the "assessment fee" as a non-covered service. Like a refraction fee in an optometrist's office,  The Cognivue® assessment is due at the time of the visit, cannot be billed to insurance, and is currently $40.  Cognivue® is recommended when the patient and/or their family member(s) indicate a concern over cognition and/or memory loss. At the conclusion of the five-minute self-assessment, patients will receive a detailed report about their results that we can share with your physician if you like and provide you a copy so you can discuss your results and discuss ways to preserve and protect your brain health. 



IMPORTANT INFORMATION:
Fees for diagnostic testing are separate from hearing instrument purchases. We will gladly bill your insurance for diagnostic testing if we are a provider and if we have the appropriate documentation before the conclusion of your appointment.

We are often asked why large chain retailers give "free" hearing tests and why we charge for our services. Simply put, we are Audiologists, the professional recognized by the medical community to evaluate and treat hearing loss, which includes the testing of hearing and the fitting of hearing aids. Many large chains do not employ Audiologists, therefore, they are unable to bill insurance companies for diagnostic testing.


If you are a new patient, please have all the necessary forms completed before your upcoming appointment.  We can also send you a link to complete your paperwork online or a link to print them and complete paper copies at home prior to your visit. You will need to bring a picture ID and your insurance card(s) with you to your appointment and all co-payments or co-insurance fees are due at the time of service.

Please note, any prior unpaid balances will be due before being seen by the doctor.

Please verify with your insurance company that we are in your network before your appointment. Your insurance policy is a contract between you and your insurance provider; therefore, we do not guarantee that we are participating in your network.

We ask that you arrive twenty (20) minutes prior to your scheduled appointment time to review and make sure that we have all of your paperwork completed.

Please do not bring any children, other than the patient, to the scheduled appointment so that we may give that person our full attention. The individual being tested will be in our sound booth and will be asked to respond to very soft beeps and speech. It is not feasible to obtain accurate results with children present, unless of course the child is the one being tested. When possible, we ask that you find someone bring a trusted adult with you that can sit with the child(ren) in the waiting room while testing is being conducted. 

Each patient’s time is valuable and we strive to keep our schedule running on time. Due to this, we will reschedule your appointment if you are over fifteen (15) minutes late.

If you need to reschedule or cancel your appointment, please let us know as soon as possible by calling (912) 748-9494.

Thank you and we look forward to seeing you!

Audiology and Hearing Services.  Coastal Hearing. Coastal ENT Coastal Hearing Center hearing loss and dementia hearing aids pooler ga cognitive decline Savannah

Please note, we are out of network with CIGNA, Humana, and Anthem/BCBS. We have cancelled our in-network provider agreement with Anthem/BCBS effective 9/3/2020. We can bill on your behalf but those covered under these payers will be required to pay for services and supplies in advance and then be reimbursed by their insurance company. Please note reimbursement will not be what you pay but will be the out-of-network contracted rate as set forth by the insurance company per your contract, which is out of our control. We accept limited Medicaid plans.

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Our Mission: Coastal Audiology is dedicated to offering families improved quality of life through  comprehensive and individualized hearing healthcare. 




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912-748-9494 Phone

hello@coastalaudiology.com


Insurance & Financing hearing aids Savannah GA in Pooler

Insurance & Financing hearing aids Savannah GA in Pooler